Top Performing Personal Assistant

Course Description

To properly fill the role of secretary or “personal assistant” (“PA”) this person must have certain abilities in organisation and interpersonal skills. Coming in to contact with information that is often confidential in nature, the secretary must be capable of mastering sometimes stressful situations, taking into account the different personalities and people with whom they have to work. This course is designed to allow them to do that in a highly professional and effective manner.

When the role of a secretary is added to a management or supervisory function, the secretary can be confronted with a whole range of new difficulties. With this in mind, the course has been created to offer participants the opportunity to experience critical professional situations referring to the underlying theory based on professional reality.

Learning Objectives

At the end of the course, delegates will be able to

• work more effectively with senior management and play a key role in the management team

• understand business goals, improve information flow and proactively support their bosses

• appreciate different management styles and adapt to preferred styles

• manage and develop key relationships across the company
  organisation

• be more assertive and stay in control during times of stress

• communicate with impact and confidence having learned to negotiate utilising influencing techniques

• organise their time, plan more efficiently and juggle multiple tasks

• write effective emails, using a convincing and persuasive style in “plain english”

Target Audience

This course is primarily aimed at executive secretaries and personal assistants, or anyone seeking a position in this type of role.

Duration

2 days for up to 12 participants