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Change Management

Course Description

Organisational life in the 21st century means ever more complex technology and growing demands from competitors, stakeholders and regulators alike. It is not surprising, then, that change has become synonymous with survival. Managing change is an art in itself, usually driven from the top by those who have already acquired the skills and experience to do so. But for those to whom change just happens, there can be confusion and concern, feelings of powerlessness and a sense of inevitability.

Although the rate of change is greater than ever before, the benefits of change are often squandered through poor implementation. This course provides participants with the tools needed to manage change effectively. The course is highly interactive and involves numerous exercises and role plays to help delegates put the theory into practice.

Learning Objectives

By the end of the course, delegates will be able to

- understand and appreciate the reasons for change
- identify the key change catalysts, the types of change they cause, and the practical implications of change
- recognise and understand the different emotional and psychological reactions to change that may be experienced
- understand how to respond positively to change, to appreciate the longer term view and to play proactively their part in the change process
- understand the individual and team impact of change and the cycle of change
- manage communications so as to facilitate expectations and involvement in change
- integrate change management skills into their everyday management

Target Audience

This course is primarily aimed at managers and supervisors, but is also appropriate for anyone who is likely to experience change in a business environment. It would therefore be very appropriate for organisations that are planning structural change, or who have implemented change and need to educate staff to make the most of the opportunity.

Duration

1 day for up to 12 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing