Process Analysis and Improvement

Course Description

Because of the massive amounts of information that modern companies process, they are dependent on information technology. Even the best technology, however, will not help, if the processes that it supports are not efficient. To ensure productivity, reduce costs and remain competitive,
companies must constantly improve their operational processes.

This course provides companies with the tools they need to analyse and improve their operational processes. Through the use of these tools, the course helps participants focus on making their processes more efficient and adding value for their customers. Participants learn to analyse,
evaluate and improve their current processes and gain an insight into the perspectives of everyone who is engaged in the process analysis and
improvement process.

Learning Objectives

By the end of this course, delegates will be able to

• understand the importance of process efficiency, particularly in the service sector

• analyse and evaluate the processes in their companies in terms of efficiency and added value for the customer

• understand the different characteristics of processes

• design and implement efficient processes

• use flowcharting as a tool in process design

• assess areas of inefficiency and risk

• develop practical action plans for performance improvement

• evaluate the usefulness of technology in improving processes

Target Audience

This course is aimed at employees of all levels who are involved in improving processes. The central focus of the course is defined in relation to the needs of the participants and it is therefore suitable for those taking any role within the process analysis and improvement process.

Duration

2 days for up to 12 participants