High-Performance Appraisals

Course Description

The appraisal process is a key feature of staff development and performance management. As a management task, however, it is frequently treated as a boring chore. However, without appraisals, staff find it difficult to judge their progress and development and managers lose access to an important performance management tool.

This course is designed to help those involved in the appraisals process recognise the importance of the mechanics of the process itself. This applies to those giving the appraisals as well as those receiving them. The course looks at the entire process and consequences, including preparing, carrying out and following up on the appraisals. The course explains how to conduct effective appraisals that not only give feedback, but motivate as well as inform.

Learning Objectives

By the end of the course, delegates will be able to

• gather appraisal performance data and analyse it effectively

• plan the interview process and make effective use of questioning and listening skills

• use coaching models to help staff identify their own areas of strength and weakness and develop strategies for development

• help their staff identify goals and turn them into SMART objectives with clear action plans

• deal effectively with poor performers

• establish how to follow up the appraisal to ensure that it provides a blueprint for development

Target Audience

The course is equally appropriate for managers, team leaders and supervisors who take a management role in the appraisals process and also for those who receive appraisals. The content of the course can be adapted to delegates’ needs and can be used as part of a structured appraisals training programme for whole staff groups, whereby the training is focused on the specific needs of those participating.

Duration

1 day for up to 12 participants