Coaching and Feedback

Course Description

Learning how to give effective and constructive feedback in a diplomatic but managerial way is an essential skill of being a manager. And it forms an essential part of the development process of any individual in a business environment. This course teaches the basic tools of effective coaching, in order to ensure that you get the most out of every interaction with all your colleagues. You are taught specific techniques as well as being introduced to the fundamentals of the coaching process.

The course also gives you essential techniques for giving feedback, which can be part of a “360° review” process involving an entire company at all levels, or a one-on-one appraisals interview with the most junior member of your team. The fundamentals and universal techniques for giving constructive feedback are applied in numerous practical exercises.

Learning Objectives

By the end of the course, participants will be able to:

• understand and use the basic techniques of input and output coaching

• create a development strategy using the coaching models

• give constructive criticism in a sensitive and meaningful way

• give negative feedback so as to achieve measurable improvement

• understand the importance of listening before giving feedback

• agree and action plan in response to feedback

• how to deal with disagreements which arise as a consequence of giving feedback

Target Audience

This course is suitable for all staff, but principally those with management or supervisory functions. The course is focused on appraisals processes, but in arrangement with you, it can be adapted to suit any situation in which the sensitive and effective giving of feedback is essential.

Duration

1 day for up to 12 participants