Behavioural Interviewing

Course Description

For most managers, recruitment interviewing is a relatively infrequent process with mixed results. Behavioural selection interviewing is designed to improve the accuracy of the interviewing process by allowing interviewees to reveal honest information about their behaviour and approach. These are sometimes referred to as competencies and are defined as general behaviours associated with achieving successful results.

This course focuses on training supervisors, team leaders and managers to get the most out of recruitment interviews. The result of an effective behavioural interview should be a clear indication of whether the candidate has the ability to do the job well or whether he has just the ‘threshold’ knowledge and skills required to do the job at all.

Learning Objectives

By the end of the course, participants will be able to:

transform a job specification into a detailed person specification that focuses on behavioural competencies

• assess the range of selection methods that may back up the interview process

• plan interview format and structure

• create an open and non-threatening interview environment in which the exchange of information is honest and complete

• ask non-leading, focused questions that elicit detailed, honest and relevant information

• listen actively and probe for relevant additional information

• evaluate the information generated to make more reliable recruitment decisions

Target Audience

Managers, supervisors and team leaders

Duration

1 day for up to 10 participants