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Written Communication

Course Description

Effective writing is, as ever, a powerful weapon and at times writing is the only way to get your message across. In a business environment, producing convincing written communication is an essential skill.
This applies both internally with colleagues and externally with customers. The focus of the training is on how to maximise the effectiveness of your chosen written communication, which ever method you have selected.
The course is to show participants how to produce clear and well-structured documents that communicate effectively. The course covers many aspects of writing skills: emails, letters, reports, documentation for meetings, using “Plain English” and effective techniques for responding to complaints.
In agreement, documentary formats and actual examples from delegates’ working environment can be used as a basis for the training.

Learning Objectives

By the end of the course, delegates will be able to:

- judge which is the appropriate document type to use for the intended purpose
- write in a positive, clear and persuasive way
- construct sentences and paragraphs that communicate effectively
- recognise and avoid the causes of poor communication
- use email and other document forms effectively

Target Audience

This course is suitable for wide range of experience and skill levels and is specifically targeted in response to the needs of the delegates. It is therefore suitable for anyone who communicates in writing at any level. It is very helpful for those who need to communicate effectively with external clients and for managers and supervisors who need to make the most of their written communication.

Duration

1 day for up to 12 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing