Home

Persuading and Influencing Skills

Course Description

This course is designed to develop your ability to use powerful and compelling techniques to win people over. It will also enable you to build a relationship within your organisation and get colleagues on-side and prepared to fight for you and your viewpoints.
Furthermore, for those in a client facing role who are dealing with potentially difficult customers or situations, this course will help you build and develop worthwhile and profitable relationships.
This course will help reduce resistance to new ideas and eliminate conflict. Delegates will learn how to build rapport more easily by utilising appropriate communication styles and they will practice a series of persuasion techniques for dealing with difficult people and situations. Delegates are expected to bring real-life situations they have encountered in their working lives to the session to enable them to apply the theory learned to their roles.

Learning Objectives

By the end of the course, delegates will have:

- the skills to be more persuasive and exert more influence
- increased confidence and effectiveness in handling different people and situations
- an understanding of different communication styles and how to adapt their own when necessary
- more success in negotiations
- gained insights into emotional intelligence
- learned how to devise clear and simple strategies to state a case convincingly
- improved questioning and listening skills

Target Audience

Anyone who wants to improve their ability to make their voice heard within their office or outside when dealing with clients. It is very suited to middle and senior managers who are ready to make the move to a more influential role.

Duration

1 to 2 days with a maximum of 12 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing