Managing E-mail and Internet Access

Course Description

We all rely on e-mail and internet access as a normal part of our working lives and operational infrastructure. Although the advantages of electronic media are well known, methods for managing their use and avoiding abuses are relatively underdeveloped. Managers are therefore often ill-prepared to deal with issues such as private use of e-mail, “spam”, pornography,
“flaming”, storage requirements for e-mail and others.

The objective of this course is to provide managers with the tools they need to manage the use of e-mail and the internet by their staff. The course
considers different aspects of these media, including security, human
resource issues and legal requirements. Participants are encouraged to take a realistic perspective on the use of e-mail and internet in their
organisations.

Learning Objectives

By the end of the course, delegates will be able to

understand the issues surrounding the use of e-mail and the internet in a professional environment
evaluate their current approach to managing these media
define effective policies for dealing with e-mail and the internet
manage the use and abuse of e-mail and internet in their companies
evaluate the risks associated with the use of e-mail
understand their legal obligations to manage these media
use e-mail and the internet to improve the productivity of their staff

Target Audience

Managers and supervisors who use e-mail and/or have internet
access, HR professionals and those with responsibility for defining
e-mail and internet policies.