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Interpersonal Communication

Course Description

Effective communication is at the heart of an efficient office. Without it, conflict is inevitable; in fact many of the seemingly invincible problems that organisations face today are rooted in communication issues.
Effective interpersonal communication is often a key factor in resolving such problems. The objective of this course is to help participants develop their interpersonal communication skills and thus work more productively. The course uses a workshop format and makes extensive use of exercises, role plays and games. The course is structured around the experiences of the participants, so that they can understand how to apply the theory learned when they return to the office.

Learning Objectives

By the end of the course, delegates will have a good understanding of:

- the barriers to effective interpersonal communication and how to overcome them
- the elements of the communication process
- the importance of active listening as the foundation for interpersonal communication
- the benefits of empathy in relation to others
- the principles of responding adequately
- the importance of non-verbal cues
- body language, paralanguage and “background noise”

Target Audience

Anyone who wants to develop their interpersonal communication skills. The course delivery can be changed to suit the knowledge and skill level of any delegate and will improve the understanding and abilities of anyone.

Duration

1 day for a maximum of 10 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing