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Conflict and Communication

Course Description

Conflict is an inevitable and necessary part of communication. It arises when those who are communicating adopt different positions, but must agree on only one result. Although at times painful, conflict can be productive if it achieves a positive solution. The challenge in managing conflict is how to ensure that it achieves positive results. However, it is even better to prevent conflict (NOT avoid it) and use your communication skills to mediate between potentially conflicting parties.
The focus of this course is on how conflict is linked inextricably to communication. Delegates will understand how their communication styles can lead to conflict and how to avoid such situations. During the course, participants will be able to improve their communication skills, develop their assertiveness, identify the causes and effects of conflict and practice techniques for the resolution of conflict.

Learning Objectives

By the end of the course, delegates will be able to:

- communicate more effectively
- recognise the causes and potential results of conflict
- judge the impact of conflict on communication and vice versa
- be assertive in managing conflicts and in mediating conflict
- understand the impact of culture and language on communication and conflict
- manage the emotional dimension of conflict resolution
- apply different strategies for achieving positive results through conflict resolution

Target Audience

Anyone who is responsible for building and managing influential relationships, particularly where efficient and effective communication and interpersonal skills are essential.

Duration

1 to 2 days for up to 12 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing