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Communicate with Confidence

Course Description

The way you interact with others can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of successful achievement.
This course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Learning Objectives

By the end of the course, delegates will be able to:

- understand the attributes of a top relationship builder
- influence others in an assertive manner and achieve what they want
- create a relationship management strategy that works
- use different thinking styles to achieve innovative solutions
- create building blocks for a relationship management strategy
- banish fear using the principles of positive psychology
- manage challenging relationships under pressure

Target Audience

Anyone who is responsible for building and managing influential relationships, particularly where efficient and effective communication and interpersonal skills are essential.

Duration

1 day for up to 12 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing