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Assertiveness and Personal Effectiveness

Course Description

Assertiveness is different from aggression. It is saying what you think and what you want without violating the rights of the people around you. Although assertiveness is essential in business, many people find it difficult to be assertive.
The objective of this course is to help participants become more confident, assertive and personally effective. The course looks at different aspects of effectiveness and assertiveness, including different approaches that are attributable to cultural and linguistic diversity. Exercises and role plays ensure the practical orientation of the course.

Learning Objectives

By the end of the course, delegates will be able to:

- define assertive and effective behaviour, while recognising their own aggressive and passive behaviours
- understand the impact of cultural and linguistic diversity on assertiveness
- use three main assertiveness tools (basic, empathic and negative feelings)
- understand the importance of a range of communication tools and how to apply them
- set goals and action plans for improving key relationships in the workplace

Target Audience

Anyone who wants to learn to stand up for their ideas whilst showing respect for others. It is also very useful for those who want to assertively communicate with people that show aggressive or submissive behaviour.

Duration

1 day for up to 12 participants

21 May Finance pour non financiers
30 May Conflict & Communication
6 June Atteindre ses objectifs
11 June Effective presentation skills
12 & 13 June Premiers Secours selon le Règlement Grand Ducal du 6 mai 2010
18 June Telephone-based customer service
20 & 21 June First Aid and the law 2010
25 June Assertiveness and Personal Effectiveness
2 Jul Client Relationship Management
9 Jul Persuader et Influencer
16 Jul Change Management
23 Jul Creative Thinking and Problem Solving
30 Jul Business English Writing