The fast Introduction to
Team Leading
Course
Description
This course provides team leaders and supervisors with the basic
skills and techniques required to be a successful business leader.
Following the completion of this programme, fast training – one
of Europe’s leading management and technical training providers for
the financial sector – will award a certificate to the participant.
Programme
Content
Unit 1 – Assertiveness and Personal Effectiveness
Define assertive and effective behaviour, while recognising
one’s own aggressive and passive behaviours Use three main assertiveness tools (basic, empathic and negative
feelings) Understand the importance of a range of communication tools and
how to apply them
Unit 2 – Presentation Skills
Profile an audience and assess the best way to approach them Structure a concise, interesting and persuasive presentation Use body language effectively in presentations
Unit 3 – Stress Management in Teams
Define stress and its effect on both people and organisations Identify the causes of stress Evaluate the effectiveness of different strategies for
reducing the causes of stress and coping with stress in a team
environment
Unit 4 – Team Leadership
Understand the need for leadership and management skills in
any supervisory role Recognise the specific qualities of leadership and the needs
of a team Identify the impact of leadership on the task, the team and
the individual
Set and communicate goals
Unit 5 – Time Management and Planning
Set meaningful goals and SMART objectives Prioritise tasks on the basis of urgency and importance in
relation to job goals Use diverse methods and tools to manage time effectively
Unit 6 – Interpersonal Communication
The elements of the communication process The importance of active listening as the foundation for
interpersonal communication
The barriers to effective interpersonal communication and how
to overcome them
Unit 7 – Coaching and Feedback
Identify and classify areas for performance development
(knowledge, skills and behaviour) How to deliver feedback effectively Motivate and coach future performance by focusing on goals and
the actions needed to achieve them
Unit 8 – Creative Thinking & Problem Solving
Judge the importance of creative thinking in a business
environment Apply a range of thinking tools to generate creative ideas and
develop solutions Acquire the confidence and skills to promote fresh solutions
within the company
Target
Audience
For starting managers, supervisors and team leaders who have had
little or no formal training.
Duration
5 days for up to 12 participants
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