The fast Introduction to Management (Certified)

Course Description

This is an extensive course that teaches the fundamentals of management. It provides a solid foundation to the development of supervisors and first line managers by giving them an introduction to the basic skills, knowledge and understanding that are required of them today.

Following the completion of this programme, fast training - one of Europe’s leading management and technical training providers for the financial sector- will award a certificate to the participant.

Programme Content

• Assertiveness and personal effectivness

• Presentation skills

• Time management and planning

• Stress management in teams

Unit 2 – Team leadership

• Understand the need for leadership and management skills in any supervisory role

• Recognise the specific qualities of leadership and the needs of a team

• Define stress and its effect on both people and organisations

• Identify the causes of stress

• Evaluate the effectiveness of different strategies for reducing the causes of stress and coping with stress in a team environment

• Understand the need for leadership and management skills in any supervisory role

• Recognise the specific qualities of leadership and the needs of a team

• Identify the impact of leadership on the task, the team and the individual

• Set and communicate goals

• Set meaningful goals and SMART objectives

• Prioritise tasks on the basis of urgency and importance in relation to job goals

• Use diverse methods and tools to manage time effectively

• The elements of the communication process

• The importance of active listening as the foundation for interpersonal communication

• The barriers to effective interpersonal communication and how to overcome them

• Identify and classify areas for performance development (knowledge, skills and behaviour)

• How to deliver feedback effectively

• Motivate and coach future performance by focusing on goals and the actions needed to achieve them

• Judge the importance of creative thinking in a business environment

• Apply a range of thinking tools to generate creative ideas and develop solutions

• Acquire the confidence and skills to promote fresh solutions within the company

Target Audience

This course is aimed at employees of all levels who are involved in improving processes. The central focus of the course is defined in relation to the needs of the participants and it is therefore suitable for those taking any role within the process analysis and improvement process.

Duration

2 days for up to 12 participants